Arrival
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Who will be there to meet me when I get to my apartment?
Upon arrival at your home, you’ll be greeted by one of our expert Local Ambassadors, who knows the property and the neighborhood inside out. All of our Ambassadors are motorized in order to be able to get to you as fast as possible and take you through the simple check-in procedure. Your Local Ambassador will also have all of the necessary documentation with them, so you needn’t worry about bringing printing it off and bringing it with you!
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Can I check in to my apartment ahead of schedule?
We always try to accommodate early check-ins whenever possible. However, we are unable to confirm the possibility of an early check-in until up to 72 hours before check-in. This is to allow us to ensure that the apartment is not occupied by other guests the night before your scheduled arrival.In the event that we cannot facilitate an earlier check-in, you can always check-in to your home as of 11:30am, when the previous guests have been checked out. You must be aware that, in this case, the apartment will be in the process of being cleaned.
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What time can I check-in?
Our official check-in time is between 4:00pm and 9:00pm. Before your arrival to your selected city we kindly ask that you notify us with an estimated time of arrival and details of your mode of transportation to the apartment so we can add this information to your client file. We ask all guests to call their Local Ambassador upon arrival, in order to coordinate an exact time, as they will be attending multiple guests and therefore need to schedule check-ins accordingly.
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I have arrived a little early; where can I leave my bags?
You are more than welcome to leave your bags with us at our head office (Hermosilla 21, Madrid) and retrieve them before your check-in. Alternatively, you can leave your bags in your apartment any time from 11.30am.
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Can I pay upon arrival/at check-in?
1. A reservation cannot be paid at check-in, unless it is an “immediate check-in” i.e. within 5-6 hours.
2. Our flexibility means we are open to last-minute check ins but please refer to the point above regarding immediate check-ins.
3. Keys are not exchanged until all fees have been paid.
A reservation payment cannot be made at the point of check-in, except for special circumstances such as immediate check-ins (i.e. check-ins taking place within 6 hours of the booking).We aim to be as flexible as possible with regard to check-ins, and therefore are open to last-minute check-ins, but please note that these terms apply. -
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Will I be asked to sign any documents upon arrival?
Yes. There are two documents we will require you to sign when you arrive:
1. The reservation contract2. Client document – before signing the client documentation, you will have the opportunity to detail any issues you have observed in the house and report them to your Local Ambassador. -
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What documentation must I bring to check-in?
There is no need to print off and bring any paperwork to your check-in appointment; your Local Ambassador will bring all of this for you. However, you will need to bring your photographic ID with you (i.e. your passport or identity card). You’ll also need to provide a valid credit card as part (just as you would with a hotel check-in).
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Who can recommend what to do in the city?
Our Local Ambassadors both live and work in the city, and will be happy to give you some inside tips on how to get the most out of your stay; simply ask at check-in – though they will surely provide some local knowledge in any case!
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Will there be food in the home when I arrive?
In all of our apartments in Malaga and Madrid, we provide a small welcome pack filled with sachets of coffee, milk, biscuits and water so that you can enjoy a hearty, soul-replenishing nibble upon arrival.However, after every departure, any food left over from from previous guests is disposed of for hygiene reasons. If you would like your us to stock your home’s fridge and pantry, this can absolutely be organized. You need only contact our concierge team, who will also confirm with you the cost – for assistance with this.
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What if there are any issues to report having arrived and seen the property?
Our very diligent Guest Relations and Operations Agent is here to assist you and coordinate anything you may need once you have arrived. We also have an on-the-ground team of Maintenance Operatives dashing around each of our destination cities throughout the day, providing a swift and efficient service to all of our guests.If you are staying in one of our homes outside of Madrid, your main point of contact will be your property manager, who will also be on hand to help you with whatever you may need.
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How can Home Select guarantee quality control before my arrival?
Quality and the consistency thereof are key characteristics of our service and we take them seriously. All of our apartments are cleaned very regularly both post check-out and during non occupancy periods.We also have an extensive quality control process spearheaded and regulated by our in-house matron. After every stay, every guest has the chance to provide feedback, a procedure that we also take very seriously and react to immediately.
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Will I have international TV channels?
Some of our apartments have access to international TV channels. If you want to know whether your home comes with global television channels, we invite you to check at the amenities and facilities section of the property listing, where this information will always be displayed.
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Are the apartments smoke-free?
All of our apartments have a smoke-free policy which dictates that smoking is only permitted on terraces or in outdoor areas. Please note: we cannot guarantee that your apartment has never been smoked in. In the event that your apartment has been smoked in, our thorough textile cleaning procedure conducted as part of our overall cleaning process should remove most of the evidence of this. Please note that guests found to have been smoking in the apartment will have the cost of the textile cleaning deducted from their security deposit.
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Are the mattresses hard or soft?
As part of our decoration standards, we work with a range of high quality mattresses in order to cater to a broad range of needs. The vast majority of our mattresses are provided by FLEX (a brand found in many hotels internationally).
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Is there a hairdryer in the apartment?
Yes! Every one of our apartment features at least one hairdryer for guest use.
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Are we allowed to throw a party?
We kindly ask all of our guests to respect the community in which their home is situated as well the guest contract, which indicates specific hours in which a level of quiet is to be observed (usually after 11:00pm).
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Can I have friends visit me during my stay?
Unlike hotels, our homes are real homes, so we do, of course, welcome visits from friends.
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Can I bring my pets?
The keeping of pets in your apartment is at the discretion of the apartment owner and, in the vast majority of cases is not permitted. In the even that the owner accepts the keeping of pets during your stay, please note that additional charges may apply.
