Booking
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How do I make a booking?
Our booking flow has been designed with your experience firmly in mind and begins with a very simple and intuitive search. You can also book via telephone by speaking directly with one of our reservations agents, if you prefer. Shortly after this telephone conversation, your designated agent will then send you a list of personalized options via email.Once you have a shortlist of properties you like, you have two options. You can either:
- Request availability confirmation. . Many of our properties are currently occupied by tenants who have yet to confirm their check-out date. Therefore, we suggest that you ask our team of reservations experts to confirm if the property you are interested in is available.- Request to hold a home for 48 hours. Using the hold request option allows you to further ponder over it for two days, perhaps with fellow travelers or the final decision maker, before coming back to your Personal Area and completing the booking. Please note: you can only place a hold request on up to 3 homes.
If you are making your booking one month or more in advance of your arrival, please note:You will need to make an upfront payment amounting to 30% of the entire rental price of the home in question. You will then be reminded by our automated system as to when the remaining 70% is due to be paid. -
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What is a hold request?
You can place a hold request on up to three apartments at any one time.If you have any doubts over a specific home or need to get a second opinion before deciding, a hold request gives you the opportunity to confer with them and make a final decision.When placing a hold request, there is no payment necessary and no commitment. Placing a hold request on an apartment stops other potential guests from being able to book the same apartment for a period of 48 hours.
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Can I visit the apartment before renting it?
We understand that it is very important to see your potential new home in person before making a decision. Therefore, we are here to help you make that possible. We are happy to organize a visit for you but kindly request that you contact us 48 hours before you wish to visit the apartment. Please note that this also depends entirely on the current tenant’s permission to stop by! Meanwhile, our diligent reservations agents know each property like the back of their hands, and will be more than happy to answer any questions or doubts you might have.
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How long can I hold a property for?
Each home can be held for a maximum of 48 hours. After this period, other interested guests will be able to book the home.
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Can I switch my dates around at a later date?
In some circumstances, you may be able to change your reservation dates. However, please note that changes in reservations are at the discretion of your home’s owner and you will need to contact your personal Home Select agent in order for us to negotiate your proposed change with the property owner.While we fully accept that there may be a number of circumstances that may require you to change the dates of your reservation, we also ask you to note that reservation changes are also subject to a number of factors such as seasonal differences in rates and the notice period of your request etc.
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Can I transfer my booking if I see another apartment that I like better?
We do not own some of our listed properties, so flexibility in changing bookings will be at the discretion of each home’s owner. However, we will always try our best to accommodate your needs whenever possible.
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Why do you need my personal details to confirm my booking?
In order to correctly prepare your client documentation and comply with Spanish laws, we are obligated to keep a complete record of our clients and their details. To that end, we will normally require the following details from the person making the reservation:
- Full name- Passport number or DNI or National Identity Card number (EU only)- Details of your full home address, including post/zip code -
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Can I make a reservation under my company name?
You can absolutely make a Home Select reservation under the name of your company or organization. In order to do so, we will first need to register your company in our system; you can call one of our reservations agents in order to fill in the simple paperwork.We will then make your reservation under the name of your company. Please note that we are required to add 21% tax charge to the reservation total in this event.
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What is Home Select’s cancellation policy?
We will only return the paid amounts if we rent out the apartment again, and the reimbursement will depend on the days occupied. The minimum penalty is of 1 week, and the reimbursement will depend on the days that we get to rent out the apartment to another tenant.For anticipated cancellations, the booking fee and the deposit will be returned in full at the moment of the cancellation.Please note that we aim to be as flexible as possible with our cancellation policy: if anything comes up and you give us notice 30 days in advance ahead of your arrival, we will view it on a case-by-case basis to judge whether we have time to rent it again for the same dates, and arrange a refund of the funds paid. Once you have moved in, you will be able to cancel your tenancy by giving us 30 days’ notice. Please note that if you were to cancel the booking after 2 months, for example, we would charge the discount as a ‘penalty’, since the 10% discount is based on stays of a year or longer. We apply a 5% discount for stays of 4 months or longer. The longer into your tenancy we go, the more flexible we are on this basis when it comes to cancellations.
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Do you grant discounts for multiple bookings?
We will always strive to accommodate your needs and requests wherever possible. In the case of discounts, however, these are awarded at the owner’s discretion.
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What if I don’t like the property when I arrive?
We cannot stress enough the importance of being as specific as possible during your initial search for accommodation. Unfortunately, unless there is a significant maintenance issue at your home, we will not be able to change your reservation. However, if there is a maintenance issue, we will of course take care of it for you immediately.
